Shipping Policy
At TakeTurkesterone, we aim to deliver your order quickly, securely, and reliably. Please review our shipping guidelines below.
Order Processing
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Orders are typically processed within 1–2 business days after payment confirmation.
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You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order has been dispatched.
Shipping Times
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Standard International Shipping: 8–15 business days (varies by destination).
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Delivery times are estimates and may be affected by holidays, customs clearance, or courier delays.
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In some cases, shipping may take longer depending on local postal services.
Shipping Costs
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Shipping fees are calculated at checkout based on your delivery location and order size/weight.
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Unless free delivery is applied as an offer, standard shipping charges will apply.
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Any free shipping promotions will be clearly advertised on our website or during checkout.
Tracking Your Order
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Once shipped, a tracking number will be sent to your email.
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You can use this number to track your package until it arrives at your doorstep.
Customs & Duties (International Orders)
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Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
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We are not responsible for delays caused by customs or local authorities.
Lost or Damaged Packages
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If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact.turkesterone@gmail.com.
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We will investigate the issue with the carrier and arrange a replacement or refund where appropriate.
Customer Support
For any shipping-related questions or concerns, please reach out to us:
📧 Email: contact.turkesterone@gmail.com
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)