Refund Policy
At TakeTurkesterone, your satisfaction matters to us. If you’re not satisfied with your order for any reason, you may request a return or refund within 30 days of receiving your product.
✅ 30-Day Return & Refund Guarantee
You can request a return or refund within 30 days of delivery, whether you are a first-time or returning customer.
Eligibility:
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Products must be unopened, unused, and in their original packaging to qualify for a refund.
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If your product is opened and you are dissatisfied, please contact us — we will review on a case-by-case basis to ensure fairness.
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Proof of purchase is required for all refund or return requests.
📧 To request a refund, email us at contact.turkesterone@gmail.com with your order number and reason for return.
🚚 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
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Contact us at contact.turkesterone@gmail.com within 7 days of delivery.
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Provide your order number and clear photos of the issue.
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We’ll arrange a replacement or full refund at no extra cost.
💳 Refund Processing
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Once we receive and inspect your return, we’ll confirm approval or rejection.
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Approved refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account.
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Shipping fees are non-refundable, unless the return is due to our error or if free shipping was applied as part of a promotion, in which case shipping charges may be deducted from your refund.
🛑 Non-Returnable Items
We cannot accept returns or issue refunds for:
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Products returned more than 30 days after delivery.
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Gift cards, promotional items, or free samples.
🛑 Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Please contact us immediately if you wish to cancel.
💬 Need Help?
For any refund or return questions, contact our support team:
📧 contact.turkesterone@gmail.com
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)